Customer Service (SAC)
SAC
Customer Service (SAC)
Unified message inbox, smart routing to teams, complete customer history, automatic categorization and real-time metrics.
LINE 02 · CUSTOMER EXPERIENCE
Transform your company's customer service with our Platform
With Node Analytics, bring all your communication channels into one place, optimize processes with AI and deliver exceptional experiences that drive loyalty and growth.
9+
integrated modules
24/7
continuous service
100%
omnichannel
Node AnalyticsOmnichannel Hub
Active
01
WhatsApp Business
MESSAGES
02
Instagram & Facebook
DIRECT
03
Call Center · IVR
CALLS
04
AI Chatbot
AUTOMATED
05
CRM & Sales
PIPELINE
06
KPIs Dashboard
REAL TIME
Integrated channels6 / 6
/ 01 · Integrated ecosystem
Modular technology
that grows with your business
Each module integrates seamlessly with the others, creating a complete customer experience ecosystem. Node Analytics centralizes CRM, omnichannel, contact center, marketing automation, AI chatbots, payment gateways and logistics tracking — bringing WhatsApp, Instagram, Facebook and calls into a single platform.
Customer Service (SAC)
SAC
Call Center / Contact Center
CONTACT
Call Center / Contact Center
Full phone system with IVR, smart queues, call recording, live monitoring, detailed reporting and predictive dialing.
AI Chatbots and Callbots
AI 24/7
AI Chatbots and Callbots
Natural conversations with advanced AI. They learn from your business context, resolve complex queries and escalate when needed. 24/7.
CRM and Sales Management
SALES
CRM and Sales Management
Complete tracking of the sales cycle. Opportunity management, sales funnel and payment-gateway integration.
Queue Management
QUEUE
Queue Management
Digital queue system with multi-channel ticketing, automatic notifications, information displays and real-time statistics.
Marketing Automation
CAMPAIGNS
Marketing Automation
Automated campaigns over WhatsApp, email and SMS. Advanced segmentation, smart scheduling and results measurement.
Pick-up and Delivery
TRACKING
Pick-up and Delivery
Complete management of deliveries and pickups. Real-time tracking, courier assignment, automatic notifications. Mobile app included.
Dashboard and Metrics
KPIs
Dashboard and Metrics
Real-time metrics, per-agent productivity analysis, response times, tickets by channel and custom KPIs.
Social WiFi and IoT
IoT
Social WiFi and IoT
Free WiFi with sign-in by form or social media. Personalized campaigns, people counting and footfall analysis.
/ 02 · Operation flow
How does the
platform work?
An integrated end-to-end flow that optimizes every customer interaction.
01
Channel Integration
WhatsApp, Facebook, Instagram, email, calls, SMS and web connect to the unified platform.
02
Intake and Classification
AI automatically classifies each message and routes it to the most suitable team or agent.
03
Smart Service
Chatbots resolve common queries. Complex cases escalate to agents with full context.
04
CRM Management
Every interaction feeds the customer profile. Sales opportunities are managed automatically.
05
Marketing Automation
Segmented campaigns trigger based on each customer's behavior and preferences.
06
Analysis and Optimization
Real-time dashboards with KPIs that enable strategic, data-driven decisions.
/ 03 · Key benefits
Transform your
customer service
Our platform doesn't just unify channels — it creates exceptional experiences that drive satisfaction, loyalty and the growth of your business.
96%
CSAT satisfaction
Improved Customer Experience
Smooth, personalized service across every channel. AI predicts needs and adapts responses to each customer's context.
40%
Cost reduction
Lower Operating Costs
Automating repetitive tasks and optimizing processes cut service costs by up to 40%.
99.9%
Guaranteed uptime
24/7 Availability
AI chatbots and callbots never sleep. Serve your customers anytime and capture opportunities around the clock.
/ 04 · Standout features
Everything you need
in one place
Full Channel Integration
WhatsApp, Facebook, Instagram, email, calls, SMS and more on a single platform
Advanced Conversational AI
Chatbots that understand context and learn from your business information
360° Customer History
All customer information instantly accessible to every agent
Smart Routing
Automatic distribution of tickets to the most suitable team or agent
Real-Time Reporting
Dashboards with custom KPIs and detailed performance analysis
Process Automation
Automated flows that eliminate repetitive tasks and reduce errors
Enterprise Security
Data encryption, automatic backups and regulatory compliance
Open API
Integration with any existing system through a documented REST API
/ 05 · Plans and pricing
Choose the plan that best
fits your business
Flexible, scalable solutions. All prices exclude VAT.
Node Essential
Suggested for businesses of 1 to 10 people. Restaurants, shops and other customer-facing businesses.
$89/mo
- WhatsApp Business API (1 number)
- Instagram DM + Facebook Messenger
- Unified inbox · 1 agent
- Default dashboard
- In-app support
Node Pro
Suggested for companies with teams of 10 to 15 people. Multiple active channels, medium message volume, looking to automate without losing the human touch.
$259/mo
- Everything in Node Essential
- Personalized automated messages
- Up to 5 agents with roles and permissions
- SLA setup + breach alerts
- Custom dashboard
- Dedicated WhatsApp support
- Storage of the service ticket history
- Ticket transfer between teams
Node 360
Suggested for companies with teams of 50 to 200 people. Multi-site, multiple brands or business lines, regulated data, retail, healthcare, financial and other sectors.
$499/mo
- Everything in Node Pro
- Up to 10 agents
- Consumer sentiment analysis
- AI-automated executive reports
- Native built-in CRM
- Chatbot with up to 10k AI interactions
- LOPDP compliance
- Priority support
- Open API for integrations
/ 06 · Return on investment
Results that speak
for themselves
Companies that implement our suite see significant improvements across every key customer-experience metric.
35%
Increase in conversion
Sales Increase
Consistent omnichannel service increases conversion opportunities and average order value.
40%
Cost reduction
Operational Efficiency
Up to a 40% reduction in operating costs through automation and optimization.
Customer retention
Customer Loyalty
Exceptional experiences that build loyalty and increase customer retention.
10x
Analysis speed
Data-Driven Decisions
Dashboard with real-time strategic insight to optimize your operation.
500%
Scaling capacity
Limitless Scalability
Modular architecture that adapts to your operating volume without degrading quality.
Implementation time
Fast Implementation
In just 3 days from account verification you'll be up and running with full support.
Next step
Ready to transform
your customer experience?
Join the companies already revolutionizing their customer service with Node Analytics. Request a demo or a custom quote and discover how we can drive the growth of your business.
Av. La Coruña E25-58 and San Ignacio, Altana Plaza Bldg., Suite 307, Quito
ECUADOR · COLOMBIA · MEXICO
